01
Phone Triage
You call (844) 803-5147 and describe what you are seeing: rust streaks, water stains, smoke rolling back, or a cap that blew off in a storm. We ask about the appliance, the pipe brand if you know it, and how long the issue has been going on. That call usually tells us whether this is a same-day fix or a scheduled reline.
02
On-Site Inspection
We get on the roof, pull the chimney cap, and run an inspection camera down the flue. We check the stainless steel liner for pitting and seam separation, inspect the flashing and storm collar, and look at the chase for spalling. You get photos and a straight answer on what failed and why. Takes about 45 minutes.
03
Written Scope and Price
Before any work starts, you get a written scope with the price on it. If it is a section replacement, we list the pipe, the cap, and the flashing separately. If it is a full reline, we quote the stainless steel liner length and the insulation wrap. No add-ons after the fact.
04
The Repair Itself
We cut out the failed section with an angle grinder, fit the replacement pipe, and seal the joints with high-temp sealant rated for the flue temperature. New flashing goes in at the roof penetration, and the cap gets re-pitched or replaced. Most jobs run two to four hours. We keep drop cloths down and haul away the old pipe.
05
Test and Walkthrough
We fire the appliance, check draft, and confirm no smoke spills at the joints. You get a walkthrough of what we replaced, how to spot early rust, and when to schedule the next inspection. Our workmanship is warrantied, and we leave the roof and the hearth cleaner than we found them.