01
Phone Diagnosis
You call (844) 803-5147 and describe what's happening: smoke in the room, a smell, a damper that won't move, or water in the firebox. We ask the right questions up front so we arrive with the tools and parts your job likely needs. Most calls are scheduled same-day or next-day.
02
Full Inspection
We inspect the firebox, damper, smoke chamber, flue, crown, flashing, and cap. An inspection camera goes down the flue to check for cracked clay flue tile, gaps in the mortar, and creosote glaze. You get photos and a written scope before any work starts. Inspection takes 45 to 60 minutes.
03
Sweep and Clean
If there's creosote, we sweep it. Chimney brush and chimney rods handle the flue walls; a creosote sweeping log treats stubborn glaze. We bag all debris and keep your living room clean with drop cloths and a HEPA vacuum. A standard sweep runs 60 to 90 minutes depending on buildup.
04
Repair and Rebuild
This is where the real work happens. We replace cracked firebrick with new firebrick set in refractory mortar. We repoint mortar joints with a tuckpointing trowel and mortar hawk. We install a stainless steel liner if the flue is compromised, and we seal the crown with chimney crown mix. Most repairs finish in one to two days.
05
Test and Walkthrough
We light a test fire, verify the draft, and check every joint and seal. Then we walk you through what we did, what to watch for, and how often to schedule maintenance. You get a written summary and a 5-year workmanship warranty on masonry repairs. We don't leave until the fireplace burns the way it should.